Frequently Asked Questions
Expertly crafted eyewear since 1969. Find answers to your questions about our frames and services.
What is the standard shipping timeframe for online orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic delivery usually takes 3-5 business days, while international shipping can take 7-10 business days depending on the destination.
Can I have my prescription lenses fitted into Cutler and Gross frames?
Yes, our frames are designed to accommodate high-quality prescription lenses. You can visit one of our standalone boutiques for a professional fitting, or take your frames to a local qualified optician.
What is your return policy for online purchases?
We accept returns on all non-prescription eyewear within 28 days of delivery, provided the items are in their original, unworn condition with all packaging intact.
Where are Cutler and Gross frames manufactured?
Every pair of Cutler and Gross frames is handcrafted in our own factory in Cadore, Italy, using traditional techniques and the finest Italian acetate.
How do I care for my handmade acetate frames?
To maintain their luster, clean your frames regularly with lukewarm water and a mild soap. Avoid using paper towels; instead, use the microfiber cleaning cloth provided with your purchase.
Are your sunglasses UV protected?
Absolutely. All Cutler and Gross sunglasses feature high-grade lenses that provide 100% UVA and UVB protection to ensure your eyes are fully shielded from harmful rays.